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Scheduling and Policy Information


Scheduling and Contact Information

Please contact us no less than 24 hours before your preferred time. Next day orders are challenging to fulfill and we may not be able to accommodate you on such short notice. You may contact us at (315) 788-0980 (home), (315) 778-8980 (text) or (please allow a 24 hour turn-around for e-mails)  Appointments are scheduled in one-hour increments.  If your appointment requires the photographer to be on-site for more than one hour, an additional $25/15 minutes will be billed.  

Cancellation, No-Show and Inclement Weather Policy

If cancellation or rescheduling is necessary, please do so with a minimum of 24 hours notice. Any shoot canceled within 24 hours of a confirmed appointment is subject to a $75 cancellation fee. The full price of the shoot will be charged for any cancellation within six hours of the scheduled time. Arriving late beyond 30 minutes to an appointment will be considered a cancellation, and will be billed at the full rate of the shoot. Every effort will be made to accommodate a rescheduling.


At the Shoot

You, or someone authorized by you, should be present at the shoot to discuss important elements of the property or areas that should not be recorded. The photographer will make a reasonable effort to remove litter, stray objects, etc. from the rooms, however, please note that this does not include making beds, cleaning the property or arranging furniture. All properties will be shot “AS IS”. Our goal is to provide quality digital images and video. Your input is important when choosing the best rooms and angles to photograph. Without your input, the photographer will use his/hers best judgment and experience to decide how to best record the property.


After the Shoot

Once the video and images have been taken, the photographer will edit the shoot and select the best images and video snippets. These will be optimized for quality and delivered to you within two weekdays, unless otherwise specified. All videos will be uploaded to the Horizon Aerial Media Services Vimeo and YouTube channels.  You may link the “Virtual Tour” portion of your listing to this video. You may also receive your photos and video tour on a USB if requested.


Due to the sensitivity of our equipment, in the event of inclement weather precluding exterior filming, another shoot of the property exterior will be rescheduled at the earliest possible time. We can go ahead with the interior tour if desired, no matter the weather.


Rights and Usage

All images produced for an agent or broker (hereafter referred to as agent) may be used by that agent for any and all marketing materials and campaigns associated with the property and for the agent’s self-promotion.  The photos may be used for the sole purpose of marketing the specific property recorded so long as the agent is associated with the active listing. Please note however, that the images will be copyrighted by the photographer, and license granted only to the agent and not to any third party.  Any use of the images by a third party, including but not limited to architects, builders, stagers, designers, sellers or buyers, is strictly prohibited unless approved in writing by Horizon Aerial Media Services.  Images may be transferred between agents and or brokerages by Horizon Aerial Media Services only.  




Preparing for Photographs and/or a Video Tour

Having your home show-ready will help you get the most from your photographs and video tour!


We will not open any closets or cabinets unless asked to.  


While we are aware that you do still live in your home, it will show best if you remove as many personal items as possible.   The easiest way to remove everyday items for your photos/video is to simply toss them in a laundry basket and hide it in your car or a closet.  It's lightweight, easy to carry around the house gathering items and easy to put those items back when we're done.


  • Turn on all the lights. Check for missing or blown bulbs and replace them.


  • Open all doors to rooms you wish to have recorded/photographed. Be sure to evenly open all curtains/blinds in these rooms as well.


  • Remove all personal items from bathrooms – washcloths, razors, mouthwash, toothbrushes, etc. Leave any shower curtains partially open if you wish.


  • Make the beds – comforters or blankets are a must.


  • Remove all clutter from the kitchen – clear the counters and make sure the sink is empty. Take any artwork or magnets off the fridge.


  • Mow the lawn, stash the hose, sweep the stones/mulch and pick up any items laying in the yard, including pet droppings.


  • Remove pets from the property or contain them to an area that will not be photographed or videoed during the tour.


  • Clean up the garage – hang up the tools or store them away. Cover any oil spills or stains.


  • Don’t park the car in the driveway. Try to move it up the block and out of the picture.


  • Add welcoming touches like table settings, centerpieces, fresh flowers and throw pillows. 

Make sure we are aware of all the property features! When our representative arrives, we will do a quick walk-through to determine a filming route. If there is something you want to highlight or ignore, let them know upon arrival. Average filming time is up to one hour for interior/exterior and approximately half that for just the exterior.  If we are doing photo and video, it can take on average, two hours.  



Download our tip postcard or ask your agent for one to get ready!

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